Bowens Human Performance FAQ
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1. Do you offer memberships?
No, Bowens Human Performance operates on a pass-based model. This means clients purchase passes for specific services or packages, giving them full flexibility without being locked into recurring memberships.
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2. What is the BHP House Fee, and why is it required?
The BHP House Fee is a one-time $25 fee for new clients, covering access to our facility and maintaining the elite training environment. This fee is applied on your first booking only.
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3. Are payments refundable?
All payments, including for services, passes, and packages, are non-refundable. Please review our services carefully before purchasing.
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4. How do I book a session?
You can book a session directly through our website by selecting the desired service and following the booking instructions. Each service is tied to a pass-based system for convenience.
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5. Can I reschedule a booked session?
Yes, sessions can be rescheduled up to 24 hours before the start time. However, failure to reschedule or cancel within this window will result in the session being marked as completed, with no refund or reschedule.
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6. What payment methods do you accept?
We accept all major credit and debit cards through our secure payment system. Payments are processed via Square, and we do not accept cash.
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7. Is online coaching available?
Yes, online programming is available through our Bridge platform. Online coaching services will be added soon—stay tuned for updates.
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8. What happens if I arrive late to a session?
If you arrive late, your session will still end at the originally scheduled time to respect the next client’s booking. No refunds or extensions will be provided for late arrivals.
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9. Do you offer group discounts?
Our pricing is transparent and based on the value of each service. Group discounts are not currently available.
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10. How does the pass-based model work?
Clients purchase passes in packages (e.g., single session, 3-pack, 6-pack) to use for services. Passes can be scheduled flexibly within the validity period of the package.
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11. What happens if I don’t use all my passes before they expire?
Unused passes will expire after the stated validity period, and no refunds or extensions will be provided. Please plan your bookings accordingly.
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12. Can I transfer my passes to someone else?
No, passes are non-transferable and must be used by the person who purchased them.
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13. Are there age restrictions for training?
Yes, clients must be at least 16 years old to participate in any of our services. Parental consent is required for clients under 18.
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14. Can I opt out of being filmed for marketing purposes?
Yes, you can notify us before your session if you wish to opt out of any filming or photography for marketing purposes.
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15. What safety measures do you have in place?
Safety is our top priority. All sessions are conducted by experienced coaches, and clients must complete a liability waiver before participating in any service. Additionally, our facility is regularly cleaned and maintained to the highest standards.